Qatar Airways Job Recruitment

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Qatar Airways Job Recruitment is recruiting for the following positions below:

Reservations and Ticketing Agent

Job Id: 201889
Location: Abuja
Category: Corporate & Commercial

About the Role

  • We are currently recruiting Senior Reservations and Ticketing Agent for Abuja, Nigeria.
  • In this role you are expected to provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Key Accountabilities

  • Make and confirm reservations for passengers.
  • Arrange Reservations and routing using timetables, airline manuals, reference guides, and tariff book and proper issuance of ATB for all types of ticketing transactions.
  • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
  • Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
  • Advice on changes in flight plan or to cancel or confirm reservation.
  • Advice load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Initiate and promote QR product to generate the revenue.
  • Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities.
  • Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
  • Issuance of MCO’s and refunds; process lost tickets and time barred tickets.
  • Examine passenger ticket to direct/advise passenger correctly.
  • Plan route and compute ticket cost, using schedules, rate books, and computer.
  • Determines whether space is available on travel dates requested by customer.
  • Telephone customer or Travel Agent to advise of changes with travel conveyance or to confirm reservation, as well as alternate available options.
  • Sell and assemble tickets for transmittal or mailing to customers.
  • Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
  • Be part of an extraordinary story
  • Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
  • Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
  • Together, everything is possible.

Qualifications
To be successful in this role you will need.

  • Bachelor’s Degree or equivalent with 1 year of job-related experience
  • Recognized IATA / Airline Basic Tariff Course will be an added advantage.
  • Fair knowledge of World Geography.
  • Excellent English language communication skills – spoken/written.
  • Thorough knowledge of special rates/ offers / promotions.
  • Proven ability to manage room sales with due regard to the Revenue.
  • Ability to adhere to Management policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
  • Demonstrate Quality Consciousness.

Application Closing Date
26th September, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply

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Senior Account Manager

Location: Kano, Nigeria
Category: Corporate & Commercial

Job Description

  • Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Account Manager.
  • Based in Kano, Nigeria you will be responsible for managing relationships with Qatar Airways’ customers. 
  • You will be responsible for managing and growing existing relationships with Qatar Airways’ and our customers while growing a prospect pipeline for conversions.   
  • You will be involved with developing a successful, consistent approach to local and multinational dealing, driving maximum revenue and minimum cost of sale.
  • You will engage in joint sales and marketing activity to grow the level and quality of QR revenue sold through these partners and driving efficiencies in the distribution processes.

 Specific Accountabilities

  • Develop and maintain long-term strategic relationships with Qatar Airways clients.
  • Prepare and execute data driven Account Development Plan(s) to achieve short, medium, and long-term mutual benefits.
  • Contribute to the formulation and implementation of QR sales strategy to maximize short and long term revenue opportunities, reduce cost of sale and generate channel shift where appropriate.
  • Review QR sales data with account portfolio to drive revenue and seek out both long term and tactical revenue opportunities.
  • Manage and co-ordinate projects and initiatives on behalf of the Sales Manager. Develop tactical Sales and Marketing activity in support of sales opportunities across the portfolio.
  • Maximize value from marketing spend and manage individual expenditure budget.
  • Provide regular Market Intelligence and feedback from customers and competitors.
  • Represent QR at trade events, promotions and sales functions, including supporting educational and familiarization visits.
  • Maximize sales opportunity/opportunities through value added partners i.e. Tourism Bodies, Frequent Flyer affiliates, alliance and codeshare partners.

Qualifications

  • Proven track record of trade and corporate account management.
  • 5 years industry experience
  • Strong skills in prospecting, negotiating and closing
  • Strong interpersonal skills coupled with an ability to work independently and think creatively
  • Excellent communication skills and competency in business language

Application Closing Date
26th September, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply

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